Last Updated: July 8, 2025

1. Age Restriction/Children’s Privacy

Solace’s services are primarily intended for use by religious institutions and adults. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent or as otherwise permitted by law. If you believe we have inadvertently collected such information, please contact us immediately. 

Verifiable Parental Consent: For any instances where children under 13 may interact with our tools, our institutional clients (e.g., churches) are responsible for obtaining verifiable parental consent before allowing children under their care to use the services. Solace does not directly collect personal information from children without this consent.

2. Our Commitment to Sacred Data Stewardship

At Solace, we believe that faith is sacred—and so is your data. As the leading provider of AI and virtual-reality technology for religious institutions, we are committed to protecting the privacy, dignity, and sovereignty of the content and communities we serve.

We do not sell, exploit, or repurpose your data. Ever.

3. Scope of this Policy

This Privacy Policy applies to all users of Solace’s public websites, hosted applications (including AI and VR platforms), and digital ministry tools offered to churches, denominations, and their members.

4. What We Collect (and Why)

We collect and process only the data required to deliver and improve our services. This may include:

• Submitted Content: Sermons, curriculum, liturgies, and ministry documents provided by churches to customize their AI/VR tools.
• User Interactions: De-identified query logs, response accuracy metrics, and usage trends—used to improve theological alignment, system responsiveness, and for the ethical development and training of our AI/VR models. Your submitted content and interactions are not used for model training unless you explicitly opt in or provide feedback that you consent to be used for this purpose. We prioritize anonymization and de-identification of data used for model improvement.  We de-identify data by removing direct identifiers such as user IDs and IP addresses and aggregating query data to prevent individual interactions from being reconstructed.
• Account Details: Email addresses, role titles, or login credentials required for secure access.
• Optional Financial Data: If using Solace’s integrated payment features, donation or event registration data may be securely processed.

We do not collect or process:

• Personal pastoral counseling notes
• Biometric or facial recognition data
• Personally identifiable information (PII) without consent

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, legal, accounting, or reporting requirements.

6. How We Use and Protect Data

• Use: Data is used exclusively to operate, improve, and maintain our AI and VR ministry platforms.
• Training: Consistent with Section 4, your content trains only your specific tools, unless you explicitly authorize broader use for model improvement (e.g., to improve denomination-wide models).
• Storage: We host all data on secure servers (AWS) with encryption at rest and in transit.
• Access: Only authorized Solace staff or approved technical partners may access your content, under strict confidentiality protocols.

7. Sharing and Third Parties

We may use subprocessors (e.g., AWS for hosting and data storage, Stripe for payment processing, Pinecone for vector database indexing) who are contractually obligated to maintain strict security and privacy standards. We only share the minimum necessary data with these subprocessors to enable the functionality of our services.

8. Data Sovereignty for Religious Institutions

We support denominational control over data use and model governance. Churches and synods retain editorial control over their submitted content. Upon request, we will:

• Provide a record of data usage 
• Delete or restrict processing of specific content 
• Disable or sunset your AI agent upon termination

9. Cookie Use

We use limited cookies or local storage for essential purposes such as session authentication, performance analytics, and user preferences to ensure our services function correctly. No marketing or ad-tracking cookies are deployed. 

Your Choices for Cookies: Most web browsers allow you to control cookies through their settings, including refusing to accept cookies or deleting certain cookies. Please note that disabling essential cookies may impact the functionality of our services.

Clients: Our clients may themselves use cookies for various purposes. Please consult the privacy policies of clients using Solace’s services for details on their cookie use policy. 

10. Changes to this Policy

We may revise this Privacy Policy to reflect changes in law, technology, or our ministry commitments. We’ll notify institutional partners before material changes go into effect.

11. Contact Us

For questions or requests, contact:

Solace Privacy Team
support@wearesolace.com
2390 E Camelback Road, Suite 130
Phoenix, AZ 85016